SimRaceMods – Frequently Asked Questions

 

1. Product compatibility

Will your products fit my pedals, wheelbase or sim racing equipment?

Compatibility depends on the exact make and model. Some products are designed for specific equipment, while others have wider compatibility. Please check the product description carefully. If you're unsure, contact us with the exact model and revision of your equipment before ordering. We're happy to help check.

Do your haptic reactor and rumble motor mounts fit my pedals?

We offer mounts for selected pedal systems and haptic devices. Compatibility can vary between pedal revisions and motor types. Please tell us your pedal model and the exact haptic device you're using so we can confirm whether a suitable mount is available.

Will a product designed for one pedal model fit another model from the same manufacturer?

Not necessarily. Different models can have different dimensions, mounting holes and pedal shapes. Please don't assume compatibility based on the manufacturer alone.

2. Product information

What are your products made from?

Our products use different materials depending on the design. Please refer to the individual product listing for the material used. If the information you need isn't shown, contact us before ordering.

Can you provide measurements or technical drawings?

If you need a particular measurement, screw spacing, thread size or dimension, contact us with the product name and the measurement you're looking for. 

How many items are included in a kit?

Please check the product description for the exact contents. If you're unsure whether a kit includes one or more brackets, plates, adapters or mounting accessories, ask us before purchasing.

3. Custom products and product requests

Can you make a mount for equipment that isn't listed on your website?

We're always interested in hearing about new products and compatibility requests. Send us the manufacturer, exact model and, ideally, photographs or measurements of the equipment. We can then consider whether a suitable design is possible.

Do you sell STL files or 3D-printable versions of your products?

We offer a selection of our older designs on Cults3D.com (https://cults3d.com/en/users/simracemods/3d-models) but we no longer upload newer designs to this site, or offer the files as we had some people selling our files and prints

Can I request a different colour or a custom option?

Some products and finishes have different options available. Please contact us with the product name and the colour or modification you're looking for, and we'll let you know what is possible.

4. Orders and delivery

Where do you ship to?

Please check the shipping options shown at checkout for your destination. If your country isn't available, contact us and we'll see whether delivery can be arranged.

We regularly ship worldwide, for information on VAT and Duty please Visit This Page

How long will my order take to arrive?

Delivery times depend on the destination, shipping service and any delays during transit. Once your order has been dispatched, use the tracking information supplied to follow its progress. We ship with Royal Mail 48hr Tracked for UK buyers, and Royal Mail International Tracked for the rest of the world, see Transit times here

My tracking hasn't updated. Has my parcel been lost?

Tracking information can sometimes take time to update, particularly while an international parcel is moving between postal networks. If there has been no progress for an extended period, contact us with your order number and tracking reference so we can investigate. On the Royal Mail tracking page there will be a big red link titled "Continue Tracking", this will direct to you to your local post company, and will provide further information on your package

My order says delivered, but I haven't received it. What should I do?

Please check with household members, neighbours and your local delivery office first. Sometimes parcels are delivered to a local Post Box (such as in Canada). If the parcel still can't be located, contact us with your order number and tracking details so we can look into it.

5. International orders, VAT and customs

Will I have to pay import VAT or customs charges?

International orders may be subject to import VAT, customs duties or handling fees, depending on the destination and the applicable tax arrangements. Check the information displayed at checkout and your local import rules before ordering. For information on VAT and Duty please Visit This Page

I've already paid VAT but the courier is asking me to pay again. What should I do?

Please don't assume the second charge is correct. Contact us with your order number and a copy of the courier's charge notice. We'll check the order and the available tax information to help investigate. If you do have to pay an import fee where you have already paid VAT through us then we will refund you any charges.

6. Returns, refunds and faulty items

Can I cancel my order?

Contact us as soon as possible with your order number. If the order hasn't been dispatched, we'll check whether cancellation is possible. https://simracemods.com/pages/withdrawal-and-returns

I received the wrong item. What should I do?

We're sorry if something isn't right. Contact us with your order number and clear photographs of the item received, including any labels or identifying details. We'll investigate and help put things right.

My product appears to be faulty or doesn't fit as expected.

Please contact us with your order number, the product name, your equipment model and photographs showing the problem. This helps us understand what has happened and work out the best solution.

How do I request a refund or return?

Please contact us with your order number and the reason for your request. We'll explain the appropriate next steps in line with our returns policy and applicable consumer rights. https://simracemods.com/pages/withdrawal-and-returns

7. Installation and fitting

I've received my product but I'm not sure how to install it. Can you help?

Of course. Check the photographs on the product page, as often we included fitting instructions there. If you are still stuck, contact us with the product name and photographs of the equipment and the parts supplied. We'll do our best to guide you through the installation.

The mounting holes don't line up. What should I do?

Please don't force the parts into position. Send us photographs of the bracket and mounting points, along with the exact model of your equipment and the product ordered. We'll check whether the correct version was supplied.